How We Handle Your Account Data
Opening an account takes a mobile number and a password. From there we keep only what the account needs to run: your name, your contact number, the wallet numbers you register, and the transaction reference each time you deposit through bKash, Nagad or Rocket. When you
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request a cash-out, our team asks for the same details your wallet already holds so the money lands in the right place — a mismatch is the usual reason a withdrawal is held. We also log device and session data, such as the handset model and
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the browser you signed in from, because that is how we spot a login that does not look like yours. Cookies do a smaller job: they keep you signed in on the same phone and remember your language choice. We do not sell your details, and
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we do not pass them to game studios beyond what a session needs. What we must keep, and for how long, follows the record-keeping rules that apply where you live. Your local law and eligible regions decide what we can offer you, so the policy is
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worded to flex with that rather than promise one fixed set of rules.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.